Keep the server operating system up to date

Our customer support services include not only resolving incidents that may occur in the ERP, but also a service that is often overlooked and that our customers are usually unaware of: maintaining the server operating system.

Although this work is not visible, every week or two, at NaN·tic we update the operating systems of our customers' servers and apply the latest security updates.

Using Nagios allows us to monitor and supervise the operating system without having to check whether it requires updates. Nevertheless, we also supervise the entire control system.

Thanks to this active monitoring, we have detected some errors on our customers' hard drives and disk-space problems, anticipating issues and avoiding more serious consequences.

In particular, we monitor:

• Operating system status, updating it whenever necessary.
• Proper disk operation, notifying the customer of identified problems.
• The proper operation of RAID disk copies and synchronization recovery when the problems are not hardware-related.
• Load system, checking that it works correctly in the event of an alarm.
• Disk space, freeing space when possible or requesting action from the customer.
• Backup monitoring, checking that backups are up to date and resolving problems.

All this work allows us and our customers to sleep more peacefully and forget about potential problems with the server operating system.